Need Help?

We’re here to help with anything you need before or after placing your order :)

Whether you have questions about sizing, shipping, order updates, or product issues, our team will get back to you as quickly as possible - within 1 business day and often much sooner.

Because every item is custom-made specifically for each player and club, we do not keep inventory and some policies may differ from traditional retail stores.

Email us anytime:
support@tyko-sport.com

Support Hours:
Monday–Friday
9am–5pm EST

FAQs

When do I get my order?

Orders take approximately 3 weeks to be delivered. You will receive an email a few days before, when the order is shipped from our distribution center in the US.

Can I change or cancel my order?

Because all Tyko products are custom made-to-order, orders begin processing immediately and are typically submitted into production the same night the order is placed.

Orders may only be changed or canceled Monday through Friday before 5:00 PM EST on the same business day the order is placed.

If a request is sent after business hours, during weekends, or after the 5:00 PM EST deadline, our support team may not receive it before the order has already entered production.

For this reason, once the same business day has passed, orders can no longer be modified, canceled, returned, or exchanged.

For full details, please visit our Order Changes & Support page.

How do I track my order?

Once your order ships, you’ll automatically receive a tracking email.

If you can’t find it, contact us and we’ll help.

I ordered the wrong size. What should I do?

Because every item is custom-made specifically for each player and club, we do not keep inventory and are unable to offer returns or size exchanges.

If your order was placed before 5pm EST on the same business day (excluding weekends and holidays), contact us as soon as possible and we’ll do our best to make changes before production begins.

If the deadline has passed, feel free to still reach out and we’ll see how we can help, but we cannot guarantee changes, exchanges, or returns once production has started.

My package says delivered, but I can’t find it.

Please check around your property, with neighbors, or at reception/front desks first.

We also recommend contacting the shipping carrier directly, as they may be able to provide additional delivery details.

While we are not in control of carrier deliveries once packages are shipped, we’ll still do our best to help review the situation with you.

What if there’s an issue with my item?

If your item arrives damaged, defective, or with a production mistake, email us with:

• • your order number
  • a short explanation
  • photos of the issue

Our team will carefully review the information and may request additional photos or details if needed.

If we can confirm a production issue, we’ll absolutely work on making it right.

Still need help?

Email us at support@tyko-sport.com and include your order number if available.

We’ll get back to you as quickly as possible.