ORDER CHANGES, CANCELLATIONS & SUPPORT

At Tyko, every product is custom made specifically for your club after your order is placed. We do not keep inventory. Each item is individually produced using your club’s colors, logos, and custom design.

Because every order is made specifically for you, our policies are designed to keep production moving accurately and efficiently for all clubs and players. Please carefully review the information below before placing your order.

Production & Shipping Time

Our standard turnaround time is approximately 3 weeks from the next business day after the order is placed.

Please note:
• Production and shipping times are estimates and are not guaranteed
• Delays caused by shipping carriers, weather, holidays, or circumstances outside of our control may occasionally occur
• If any issue arises, we will always do our best to assist and communicate updates whenever possible

Order Changes & Cancellations

Orders may only be changed or cancelled Monday through Friday before 5:00 PM EST on the same business day the order is placed.

Because all Tyko products are custom made-to-order, orders begin processing immediately and are typically submitted into production the same night the order is placed.

If a cancellation or change request is sent after business hours, during weekends, or after the 5:00 PM EST deadline, our support team may not receive the request until the order has already entered the production line.

For this reason, once the same business day has passed, orders can no longer be modified, cancelled, returned, or exchanged.

Returns & Exchanges

Because all Tyko products are custom made specifically for each club and customer, we do not accept returns or exchanges.

We still always want to hear from you if you need help. While we generally cannot accept returns or exchanges due to the made-to-order nature of our products, our support team will always do its best to assist whenever possible. If an ordering mistake was made, we may be able to help facilitate a replacement order or offer a discount toward re-ordering the item. Every situation is reviewed case-by-case, and we will always try to be as helpful as possible.

Customer Responsibility

Customers are responsible for:
• Reviewing sizing charts before placing an order
• Entering the correct player name and number
• Entering the correct shipping address and contact information

Production Issues & Support

While production issues are uncommon, mistakes can occasionally happen. If you believe there is an issue with your order, please contact our support team at asktyko@gmail.com with photos and order information.

All situations are reviewed case-by-case, and we will always do our best to help.

Tyko reserves the right to first offer a replacement, correction, or alternative solution before issuing any refund.

Product Mockups & Color Variations

Product images shown on the website are digital mockups intended to represent the final product as accurately as possible.

Slight variations in color, placement, sizing, or appearance may occur due to:
• Screen settings
• Lighting
• Manufacturing tolerances
• Production processes

Lost or Delayed Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us. While shipping carrier issues are outside of our control, we will always do our best to assist in resolving the situation.

Contact Information

Tyko
3126 John P. Curci Drive
Bay 5
Pembroke Park, FL 33009

Email: support@tyko-sport.com
Website: www.tykosport.com